A practical guide to your next hire

Build the operation before adding more seats.

One caller and a larger remote call center need the same foundations: clear queues, coverage and supervision. Define the work first, then match the team size to your call volume, languages and review capacity.

Inbound calls reach the right destination

Map enquiry types, approved answers and transfers. Include unanswered calls, unavailable staff and the information required for a useful callback.

Outbound follow-up has an owner

Provide approved lists, scripts and contact rules. Record the next action and outcome so follow-up remains connected to the sales process.

A team learns from the queue

Agree on how calls will be reviewed, which examples need coaching and who approves changes. Keep escalation and shift handoffs consistent as you add people.

What to put in the brief

  • Share call volumes, coverage windows, languages and queue priorities.
  • Provide your phone system, CRM, approved scripts and contact permissions.
  • Define supervision, escalation, quality checks and the sales handoff.

What to review together

Review call quality, missed handoffs, qualified enquiries and the next business step. Dials, talk time and booked meetings should be interpreted alongside real outcomes.

Questions for this workload

What should each caller record?

Agree on the enquiry type, contact context, call outcome and next owner. Useful notes let the next person continue the conversation without making the customer start again.

Who decides the operating rules?

Your business sets service policies, permissions and priorities. Agree with Boogie on recruiting, onboarding coordination and the support appropriate to your team.

Tell us about your workload
AI-created illustrative male caller with colleagues in a modern workplace
Your calls.
Their focus.
AI-created scene

Your affordable call-center team

Your Affordable
Calling Team.

Remote staffing from$8/hourCall-center roles are quoted to your needs.

Inbound. Outbound. Appointment setting.
From one caller to a full call center.

English- and Spanish-speaking talent from the Philippines, Latin America—including Central America—and beyond. Your people, with Boogie alongside you in Los Angeles.

  • English & Spanish
    Speaking your customers’ language
  • Your business hours
    Coverage matched to your needs
  • One caller to a full team
    Start where your business is

Build my calling team.

Tell us what you need. We’ll help you find your people.

Trusted by leading companies

Citywide RoofingFrontLight InsuranceNexus Construction & DesignChaser Capital
Across Boogie’s staffing services.
Prefer a separate page? Open the enquiry form

Your calls need
a team you can count on.

Dedicated people for the conversations your business needs.

Build coverage around your needs:

  • Answer new enquiries
  • Follow up with new and past leads
  • Book and confirm appointments
  • Make approved outbound calls
  • Handle inbound enquiries
  • Update your CRM

Built around your business. You provide the offer, lead sources, tools, and business training. We recruit, screen, coordinate onboarding, and stay alongside.

Calling teams are our specialty

Trusted by 50+ companies.

We build calling teams for companies of different sizes, across a wide range of industries—from one dedicated caller to a full call center.

Citywide RoofingFrontLight InsuranceNexus Construction & DesignChaser CapitalThe Injury PartnersJK TravelGeriatric Mental HealthRezvani Law Firm

A selection of clients across Boogie’s staffing services.

An internal team behind yours

Coaching. Monitoring. Training.

Our internal team coaches your callers, monitors performance, and provides ongoing training to help them develop. Your business provides the product knowledge, scripts, and business-specific training.

People for every conversation

Inbound. Outbound.
Moving business forward.

Choose one focus or a mix of roles. We build the shortlist around the work you need done.

Inbound support

Answer enquiries, support customers, route calls, and keep records clear.

Outbound calling

Reach approved prospects, follow up leads, and reconnect with past opportunities.

Appointment setting

Qualify interest, book and confirm meetings, and update your CRM.

Let’s plan your calling team

From your brief to your first hire

How it works.

Three clear steps. People who fit your business.

  1. 1

    Tell us about your business

    Who needs to be called? Tell us the work, languages, hours, and team size.

  2. 2

    Meet your matched people

    We recruit and screen. You interview the shortlist and choose your hire.

  3. 3

    Get your team calling

    You share your systems and training. We coordinate onboarding and stay alongside.

In our clients’ own words

Real people.
Real partnerships.

Read our client stories
Boogie helped me find the perfect overseas hire.
Andrew GharibianCEO · Chaser Capital

Client experiences with Boogie’s staffing support across different roles.

BOOGIELos AngelesCalifornia, United States
PhilippinesLatin America
Including Central America
And beyond

English- and Spanish-speaking people

Your local connection. Your global team.

We’re Boogie.
Right here in LA.

Based in Los Angeles, California, we connect your business with talent from the Philippines, Latin America—including Central America—and beyond.

English- and Spanish-speaking people, matched to your work. A U.S. partner to talk through the hire and support the relationship as your team grows.

Meet Boogie

The Boogie difference

We find your people.
We stay alongside.

From recruitment and onboarding to day-to-day support, we help your team succeed.

People picked for your work.

We recruit and screen around the skills your business needs.

Meet them. Choose your person.

Interview the candidates and decide who joins your team.

Your goals. Shared ownership.

We help co-manage your VAs around defined roles, KPIs, and business objectives.

AI insight. Human oversight.

Our AI systems and people review work time, idle time, and time off to spot where support is needed.

Support for both sides.

Our internal client and talent success team checks in, coaches your people, and supports ongoing training as they grow.

Your tools. Your workflow.

Your remote professionals work within your systems, priorities, and agreed working hours.

Client-approved. Privacy-conscious. Monitoring follows the privacy and security requirements agreed with each client. You lead the business. We help your people succeed.

AI-created illustrative Filipina caller wearing a headset in a bright office
AI-created scene

One person. A team behind them.

One caller.
A growing team.
Your call center.

Start with one dedicated caller or plan a larger call center. We recruit and screen around your roles, languages, hours, and growth plans.

One personA growing teamA large call center

Your operation, your systems. We provide the recruiting and ongoing people support around your team.

Build my calling team

Before your first call

A few questions.
Clear answers.

Let’s make the starting point simple.

Can we start with one person and grow?

Yes. Start with one caller or plan a larger remote call-center team. We agree the roles, languages, coverage, recruiting stages, and support before you hire. This is staffing and people support; a physical office or fully managed calling operation is not included unless separately agreed.

What if the match isn’t right?

We review the issue together and coordinate corrections or a replacement when needed. Replacement and cancellation terms are agreed before starting.

Do I provide the leads?

Yes. Your team works with your lead sources and approved outreach lists. If you also need prospect research, tell us so we can scope the right role. Staffing does not include a guaranteed supply of leads or appointments.

Who trains and manages the calling team?

Boogie recruits and screens candidates, coordinates onboarding, and supports the working relationship. You teach your offer, systems, qualification rules, and scripts, and direct the day-to-day work.

Can they work our hours and language?

Tell us your time zone, calling schedule, and whether you need English, Spanish, or bilingual skills. We recruit against those requirements and confirm each candidate’s availability and language fit before you hire.

What does it cost?

General remote staffing starts from $8/hour. Call-center staffing rates depend on experience, language needs, and schedule. We confirm your role-specific quote, coverage, included support, and cancellation terms before starting. Dialer, CRM, and campaign costs are separate unless included in your proposal.

Your next step

Let’s build your calling team.

Tell us your calling needs. We’ll help you plan your team.

Tell us what you need